These are our terms of service. Please read carefully.

1. General

These terms and conditions (“Terms”) govern the use of the Smakbyn online store and all orders
placed through it. By using the online store you accept these Terms and agree to follow them. We reserve the right to change or update the content of the online store, including changes to
prices, product selection or these Terms. In case we make substantial changes to these Terms or
Privacy Policy, we aim to notify our Customers in advance on our website.
The online store is primarily targeted for Finnish consumers. However companies and consumers
abroad are, subject to certain restrictions, also able to use it. Please note that companies are not
entitled to invoke rights based on Finnish consumer protection legislation.

2. Our contact information

Mickes Mat Ab
Business ID: 2208481-5
Raastuvankatu 24b, 65100 Vaasa

Online store customer service:
shop@smakbyn.ax
shop.smakbyn.ax

3. Orders

To place an order you must meet the criteria set for ordering and give true and accurate information of yourself. You must be at least 18 years old to place an order in Smakbyn online store.

You may submit an order either as a registered customer or without creating an account. All orders must be placed online. We do not accept orders via phone or email. We reserve the right to cancel placed orders. A binding order contract will only be formed when we send you an order confirmation confirming the availability and delivery time of your order. For orders outside the EU, the customer is responsible for any taxes and duties required by their own country. For orders outside the EU we do not charge the Finnish value added tax. Please note that all discount and promotion codes can be used only once and cannot

Please note that all discount and promotion codes can be used only once and cannot be
combined with other discounts or offers. Discount or promotion codes will not be deducted
afterwards.
Gift cards are valid for 12 months after purchase. Gift cards cannot be exchanged for money.
Your personal data is saved to our customer register. For more information about the processing
of personal data please see our Privacy Policy.

4. Payment terms

All prices shown in our online store are in euros.
Customers from non-EU countries are exempt from paying the Finnish VAT, but are responsible for
possible customs, local VAT and similar expenses in their own country.

Payment methods

We use Paytrail as our external payment service provider.

• Paytrail

With Paytrail the accepted payment methods are Visa, Visa Electron and MasterCard payments,
as well as payments via the following netbanks:
Osuuspankki, Nordea, Sampo Pankki, Aktia, Säästöpankki, Paikallisosuuspankki, Nooa,
Handelsbanken, Tapiola, Ålandsbanken, S-Pankki. and certain credit institutions.
When paying with Paytrail, Paytrail Oyj may appear as the payment recipient.
More information about Paytrail is available on the Paytrail website.

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution.
Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will
forward the payment to the merchant. For reclamations, please contact the website the payment
was made to.

Paytrail Plc

Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying

5. Shipping and delivery time

Delivery time of our products depend on the product’s availability and the destination of the
delivery. We reserve the right to deliver the orders in multiple deliveries. Shipping fees depend on the chosen delivery method. For international deliveries your delivery options and costs are determined on your zip code and country. You will be shown the available delivery methods and shipping fees before you check out.

Please note that we use external service providers for carrying out shippings.

• Shipping in Finland

All orders in Finland are shipped by Posti-service. More information about the Posti service and
tracking is available on there webpage www.posti.fi

• International shipping

nternational orders are shipped by Posti. The shipping methods available are shown once the
delivery address is submitted. Please note that all delivery times are estimates based on average delivery times from our shipping partners, and we cannot guarantee delivery within the estimated time. We are not responsible for any delivery delay. Weekends and holidays are not included in the delivery days.

6. Return policy

Consumers have the right to cancel their order placed through the online store and return the
product within 14 days of receiving of the order. Please note that the return policy does not apply
to custom made or tailored products, or for sealed products if the seal has been broken.
The returned product must be unused and capable of being resold. The product must be
packaged either in its original packaging or in a similar manner.
You may use our return form when returning your order.

Return address:

Mickes Mat Ab / WEBSHOP RETURN
Raastuvankatu 24B
65100 Vaasa
Finland

7. Use of the Gift Card

The gift card is valid for 12 months from the date of purchase. You can use the gift card in the online store or at Smakbyn restaurant as a means of payment for all services, unless

otherwise stated. The gift card cannot be exchanged for cash, and no change will be given if the purchase amount is less than the value of the gift card. The gift card must be used within its validity period. Once the validity period has expired, the gift card can no longer be used, and its value will not be refunded.

Cancellation and Refund Policy

Right of Withdrawal

Under consumer protection law, gift cards are not subject to a right of withdrawal, as they are for a specified service that begins immediately after the payment transaction. Once the gift card has been delivered, it cannot be canceled or returned.

Cancellation of the Gift Card Due to Technical Issues

Cancellation of the Gift Card Due to Technical Issues If the gift card is not delivered or if technical issues occur, please contact our customer service (shop@smakbyn.ax). In such cases, we will issue a new gift card at no additional cost.

Cancellation of an Unused Gift Card

An unused gift card may, in exceptional cases, be canceled before it has been delivered to the customer. In such cases, please contact our customer service immediately before receiving the delivery confirmation.

Liability and Limitations

We are not responsible for the loss of the gift card if it has been delivered to the email address provided by the buyer. The buyer is responsible for ensuring the correctness of the email address and for keeping the gift card safe. We are not liable if the gift card is not used within the validity period. It is the user’s responsibility to keep track of the gift card’s validity period.

8. Liability

We are not responsible for delays or damages due to any obstacle beyond our influence. These
type of force majeure situations include unusual natural phenomena, disturbances in
transportations, and strikes or trade or export prohibitions.
We are also not responsible for any disturbances, interruptions or downtime of the online store.

• Consumers

These terms do not limit Smakbyn’s liability under applicable consumer protection laws, such as
liability for defects. The customer must give notice of a defect of an item within a reasonable time from detecting the defect, however, preferably no later than within one month.

• Companies

Smakbyn is not responsible for any consequential or indirect damage. Our aggregate maximum
liability for damages shall be limited to 100% of the purchase price.

9. Intellectual property rights to the content of the online store

The content of Smakbyn online store, including pictures, videos, texts, product information,
trademarks and charts are property of Smakbyn and/or it’s partners or licensors. Unauthorized
use or copying of the contents or material of the Smakbyn online store is prohibited.

10. Personal data and data protection

We are responsible for processing and storing customer data carefully. For more information
regarding the processing of personal data and data protection please read our Privacy Policy.

11. Applicable law and disputes

These Terms are governed by the laws of Finland, excluding its provisions regarding choice of law. Any disputes that cannot be solved by negotiations, shall be subject to the exclusive jurisdiction of the Finnish courts. Consumers can also seek advice from the Finnish Consumer Advisory Services (Kuluttajaneuvonta) or contact the Finnish Consumer Dispute Board (Kuluttajariitalautakunta) for a recommendation.

Updated 20.12.2024